Return & Exchange Policy
At thefestivenook.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return & Exchange Policy
We offer a 30-day return or exchange policy from the date of purchase. To be eligible for a return or exchange, the item must be in its original, unused, and resalable condition, with all original tags and packaging intact. Proof of purchase is required.
How to Initiate a Return or Exchange
Please contact our Customer Service team to initiate a return or exchange and receive instructions. You can reach us through the contact form on our website.
Once your return is received and inspected, we will notify you of the approval or status of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Custom, personalized, or monogrammed items.
- Items marked as “Final Sale” at the time of purchase.
Return Shipping Costs
For returns due to customer preference (e.g., you changed your mind, ordered the wrong size or color), the customer is responsible for the cost of return shipping. The return shipping fee will be deducted from your refund.
If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will cover the cost of return shipping for these items and will promptly arrange for a replacement, exchange, or refund.
Exchanges
To exchange an item for a different color, size, or product, the item must be in its original, unused, and resalable condition. We recommend returning the original item for a refund and placing a new order for the desired item to ensure availability.
Damaged or Defective Items
Inspect your order carefully upon arrival. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to resolve the issue quickly, which may include sending a replacement, exchanging the item, or issuing a refund.
Late or Missing Refunds
If you haven’t received your refund after we have approved it, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items, including those purchased during promotional events, are final sale and cannot be returned or refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
We are committed to ensuring you have a joyful and hassle-free experience with thefestivenook.com. For any questions regarding our return policy, please do not hesitate to contact us.